Terms and Conditions of Sale - Internet

Definitions
1. Customer - You, the purchaser.
2. Seller - Us (We), Conveyer & Caster - Equipment for Industry
3. Sale - An order you placed via www.cc-efi.com, www.conveyercaster.com, www.equipmentforindustry.com, www.rowebumpers.com, or www.faultlesscasters.net (the website) that has been accepted by us.
Terms
1. Sales
  All sales through the website are subject to the following terms and conditions:
  1. Necessary Information Required
    Sales will not be processed without all necessary information
    1. If information is missing we will make all reasonable effort to contact you, by phone, email, fax, or otherwise.
    2. If we are unable to contact you, your order will be cancelled.
  2. Verification of Information
    All information is subject to verification, including addresses, credit card numbers, and phone numbers.
    1. Should verification fail, we will make all reasonable effort to contact you by phone, fax, email, or otherwise.
    2. If we are unable to contact you, your order will be cancelled.
  3. Order Processing
    All orders will be processed and fulfilled by Conveyer & Caster – Equipment for Industry
    1. Special note regarding drop shipments – From time to time, certain items are shipped directly from the manufacturer. This could incur longer than normal lead times and higher freight costs. We will make all reasonable effort to contact you should this be the case; however it is not cause to terminate a sale.
    2. Special note regarding special orders – Some items listed on the website, such as bumpers and conveyors can be considered specials, depending on the order requested. We will make all reasonable effort to contact you by phone, fax, email, or otherwise. However, if we are unable to contact you, your order will be cancelled.
  4. Payment
    Unless otherwise pre arranged, all payments for orders placed on the website must be through Visa, Mastercard, Discover or American Express.
    1. Payment Method Verification – Prior to order entry we will “pre-authorize” your card for the amount of the sale, including shipping and tax, if applicable and available. Should pre-authorization be declined, for any cause, we will make all reasonable effort to contact you for another payment method. However should we be unable to contact you, your order will be cancelled.
    2. Payment finalization – Upon shipment of your order we will bill your credit card for the amount of the sale, including applicable tax and shipping charges.. You will be advised of all charges placed against your card via a receipt.
    3. Payment Declines – If, when we are ready to ship, your payment method is rejected by your bank, we will make all reasonable efforts to contact you. However, if we are unable to contact you, your order will be cancelled.
  5. Shipment
    Due to the varied nature of our product, online shipping estimates are not available. You may contact our customer service department and they can provide you a verbal estimate for shipping.
    1. Shipping methods – Shipment method, unless specified by you, is at our discretion. Generally speaking, small, light orders will be shipped via USPS or UPS ground. Larger, heavier orders will be shipped via Common Carrier, such as R & L, Ward, UPS Freight, FedEx LTL, etc.
    2. Shipping Terms – All shipments, unless specified by you, will be shipped prepay & add to invoice. You may, via the special notes box on the check out screen, provide us with alternative shipping arrangements. If you desire collect shipment, please provide the carrier name and account number (if the carrier requires it).
    3. In-Transit Times – We will make all reasonable effort to ensure that your orders in-transit time is as short as possible. Should you require faster shipment, please notify us via the special notes box on the order check out screen. We will, for an additional charge, ship via expedited methods, such as UPS Red, UPS Second Day Air, etc.
  6. Sales Tax
    We are required to collect sales tax in Ohio, Pennsylvania and New York. If you are based in another state we are not responsible for the collection of sales taxes. However, you still may be responsible to pay sales tax.
2. Returns
  Cause for returns are generally considered to be either defective or non-defective.
  1. General Return Conditions
    1. Returns must be authorized by us.
    2. You are responsible, generally, for return shipping charges.
    3. Unauthorized returns will be rejected.
    4. You may be subject to a restocking fee.
    5. Returns are subject to inspection and acceptance.
    6. We may refuse a return.
  2. Non-Defective Returns
    If you desire to return a product, for whatever reason, less it being defective, please contact us. However, special or custom orders are not-returnable. Upon your contacting us, a process will begin:
    1. We will discuss with you the reason for your return. It is vital to our business to find areas for improvement.
    2. We will advise you of any restocking fees that apply. Due to our varied product line, restocking fees are not standard across the line.
    3. We will advise you of any other liability, such as insured shipment, preferred shipping methods, etc.
    4. We will process an RGA form that will be sent to you via email, fax, or mail.
      1. In the event that an order was drop shipped from a vendor, we will contact the vendor to process the RGA. This will add some time to process your RGA.
    5. RGA's are valid for no more than 30 days. The expiration date will be shown on the RGA.
    6. Your RGA will show the credit due you for the returned merchandise.
    7. We will process return payments upon receipt, inspection and verification of product.
      1. Should product fail inspection, we will contact you via phone, fax or email, to discuss your options.
      2. Should the product not be returned in whole, or the quantity is less than stated, we will contact you via phone, fax or email to discuss your options.
  3. Defective Returns
    If a product is defective, either due to materials or workmanship, we will gladly replace or refund, at our discretion. Should your product be defective, please contact us at once.
    1. Generally speaking, the process is the same for returns of defective product as for non-defective returns.